For Ford, customer satisfaction has always been a top
priority. It’s not totally surprising then that 88 percent of customers rated
the brand’s service as good or excellent.
Ford recently revealed Roadside Assistance Program updates to further boost client satisfaction. For starters, it’s made its call service even more efficient, cutting the time drivers spend on hold by half, while streamlining the process. Ford is also offering a Spanish language option for Latino customers, to save them time and make it easier for them to get answers to their auto-care questions.
Ford’s Roadside Assistance program covers the first five
years of ownership, or up to 60,000 miles traveled — whichever one comes first.
The program provides services such as lock-out assistance, tire changes, jump
starts, and fuel/fluid delivery. It also offers towing service to a nearby Ford
dealership within a 35-mile radius.
“Roadside assistance is one of the most meaningful
touchpoints we have with our customers, aside from selling them a vehicle,”
said Sterling Black, manager of Ford and Lincoln Roadside Operations. He says
it’s important that staff creates an experience that fosters a sense of trust
with the customer.
Celebrate Ford’s emphasis on customer contentment when you stop by Sour Lake Ford to test-drive a shiny new 2020 model.
Whether you’re a Texas native or just passing through the
state this fall, one thing is for sure: there is no shortage of awesome autumnal
events in Southeast Texas to enjoy. From Terrifying haunted houses to
family-friendly festivals, here are some of our favorite events you shouldn’t
miss this season.
If you’re looking for a hearty scare this fall, be sure to
visit Vidor’s Texas Maze of Terror. Considered one of the spookiest haunted
attractions in the area, the Maze of Terror is not recommended for young children.
Open every Friday and Saturday in October as well as Halloween night.
On Oct. 12 and 13, the Chappell Hill Scarecrow Festival is
a great small-town fall festival that the entire family will love. Featuring
more than 250 exhibitors, local vendors and food, and much more, this charming
festival should be on every Texan’s calendar.
For adults 21 years of age and older, the Art Museum of
Southeastern Texas will host the 4th annual Boos and Brews Monster Mash. This costume-friendly
event will feature live music, seasonal beers, and festive fall foods.
We here at Sour Lake Ford hope to see you at one or more of these fun events. And remember to give us a call if you need to schedule a fall service appointment for your vehicle.
Football has returned and there’s no better way to celebrate
than by going tailgating. Ford vehicles make great tailgating companions. Here
are just two models that make hosting your next party more convenient.
The Ford F-150 boasts many tailgating-friendly features. The
bed comes in different configurations — 5.5-, 6.5-, and 8-foot lengths — to
accommodate different tailgating setups, whether you’re hosting a party with
just few friends or your extended family.
It also has available LED lighting in the bed and on the
side mirrors to illuminate late-night games. Still not enough? The F-150 has
best-in-class towing so you can bring a grill station or a huge camper to
maximize the party. You can also set up a projector to watch the big game
outside thanks to the available 120-volt in-bed outlet.
For those who prefer an SUV profile, the Expedition offers plenty of space for people and things, while delivering the latest tech perks. Pack in the whole crew with up to eight seats. Or, load all the gear you need in the capacious trunk area that expands to 104.6 cubic feet of space when you collapse both back rows.
Wi-Fi hotspot capability provides a strong signal for 50
feet and enables you and your friends to connect up to 10 devices so you can stay
up-to-date on team scores. Or watch the game inside of the Expedition if the
weather gets chilly, via the display screens of the Dual-Headrest Rear Seat
Contact us at Sour Lake Ford if you’re in need of a new Ford
to help make this tailgating season the best one yet.
The end of summer signals the beginning of a new school season. Whether you’re dreading the drive or can’t wait to return, make sure you perform these essential back-to-school car maintenance steps before hitting the road this fall.
Lights and Wipers
Few things are as important to safe driving than
visibility, which is why it’s an absolute must to inspect all vehicle lights
and wipers before heading back to school. Make sure all headlamps, turn
signals, brake lights, and tail lights are working. And test your vehicle’s
windshield wipers to make sure they’re doing their job. If the wipers are
cracked, bent, or damaged, it’s easy and inexpensive to replace them.
Minor brake problems can gradually turn into major ones, so it’s important to address these issues as soon as they arise. If you’ve noticed any squealing or grinding while driving or braking, have your vehicle’s brakes serviced right away.
Healthy tires are key to great fuel economy as well as safe
driving. Make a habit of routinely checking your vehicle’s tires for proper
inflation and tire pressure, as well as tread condition.
We want to welcome you to the very first post on the
official Sour Lake Ford blog. We are excited to share this space with our
customers, friends, and family. Each month, we will give you great content
ranging from dealership announcement, Ford news, model updates, local events,
and even DIY vehicle service tips.
Sour Lake Ford has been serving the Sour Lake community for
years. We love working here and many of us live here, too. We know how
important the community is to our dealership, which is why we promise to treat
everyone who walks through our doors as a member of the Sour Lake Ford family.
We wouldn’t be here without you.
Whether you are looking for a new Ford or a quality used
car, we can help you find what you need without using pushy sales tactics. Our
finance department can also help you by searching for the best financing rates,
saving you hours of work.
Whenever you need service on your Ford, whether you bought
it from us or not, our service department is here to help. Our highly trained
service technicians can quickly diagnose and repair problems. We also offer
competitive pricing backed by a guarantee.